Comments & Complaints
Our practice operates a procedure as part of the NHS system for dealing with complaints.
If you wish to make a complaint please telephone or write to our practice manager John Lamont.
Our aim is to give the highest possible standard of care and we aim to deal swiftly with any problems that may occur.
The Scottish Public Services Ombudsman
The procedure for making a complaint against the NHS in Scotland is described in the leaflet Making a Complaint about the NHS.
The ombudsman has published a booklet that describes the process behind bringing your complaint to the ombudsman
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman and there are instructions for doing this on the SPSO website.