Appointments

Before calling, please check the self-help guides at NHS Inform. There is clinical advice written and approved by the clinical team at NHS24.

To request an urgent appointment for today (Monday to Friday):

• phone us on 01563 522413, Monday to Friday from 8.30am 

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• phone us on 01563 522413, Monday to Friday from 8.30am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Should you require to see a doctor but are unable through sickness or injury to get to the surgery, arrangements can be made for a doctor to visit you at home.  Generally home visits are for patients who are housebound but there my be times when, through illness, you are unable to come to the surgery.  If that is so give as much information as you can over the phone and a Doctor will either visit or, if more appropriate, telephone you.

Children and babies can be seen and assessed more effectively at the surgery and can usually be safely brought to the surgery if unwell.

Home visits are vital to some of our patients but do take a lot of time so we would ask you to be mindful of the above advice before discussing a visit from a Doctor with our staff.

The surgery can be contacted on 01563 522413 from 8.30am.

Please call as early as possible when a house visit may be required.

Requests for home visits made after 11.00am will be assessed by the doctor on-call prior to a visit being made.

If, for any reason, you are unable to keep an appointment, please contact the surgery and let us know. This will then let us reallocate the appointment to someone else. Failure to do so simply denies others access to the doctors.

For those patients who repeatedly miss appointments without notification, the practice reserves the right to take action.

To cancel your appointment:

• phone us on 01563 522413, Monday to Friday from 8.30am
• Use the "Cancel an appointment online" link at the top of this page
• reply CANCEL to your appointment reminder text message

Video Appointments

This practice offers NHS Near Me video appointments, powered by the Attend Anywhere system.

Click here for more information

The practice offers a range of extended hours appointment times which are available outside the core opening hours.  These appointments can be booked in advance and are for patients who cannot attend the practice during normal consulting times, due to work or travel commitments. 

Currently Appointment times are available 5pm-6pm Monday- Friday.

Please ask our Receptionists about our extended hours availability.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

This practice is a member of Ayrshire Doctors On Call (ADOC) which operates an out-of-hours service between 5.30pm and 8.30am on each weeknight, as well as at weekends, beginning at 5.30pm on Friday through to 8.30am on Monday morning.

The service is staffed by general practitioners working in this area including your own and is for emergencies only.

To use the service please telephone 111 when you will be able to obtain advice from a doctor or nurse and possibly be offered a consultation at the emergency treatment centre at Crosshouse Hospital or, if necessary, be offered a home visit.

NHS 24

NHS 24 is a telephone nurse consultation and health information service and is available to patients by calling 111.

NHS 24 is integrated with Ayrshire Doctors on Call (ADOC), the Scottish Ambulance Service and Ayrshire's Accident and Emergency Departments and can pass patient information directly to these services.

Their website address is www.nhs24.com

The practice provides training for medical students. You will be informed when a student is present with the doctor.  If you would rather see your Doctor without a student being present then please just mention that to your Doctor.

We have a texting service which allows you to receive updates from the Practice, including confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.